Services Marketing : Integrating Customer Focus Across the Firm /
alarie A. Zeithaml, Mary Jo Bitner
Services Marketing : Integrating Customer Focus Across the Firm / - 4th - McGraw-Hill 2006 - xxvi+668 - PAPER
Marketing
658.8 / ZES
Services Marketing : Integrating Customer Focus Across the Firm / - 4th - McGraw-Hill 2006 - xxvi+668 - PAPER
Marketing
658.8 / ZES