Robert W. Lucas <br/><br/>
Customer Service:   Skills & Concepts for Success / 

 - 2nd 
 -  McGraw-Hill  2002 
 - xxvi+ 
 -  PAPER 
<br/><br/>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business
<br/><br/><label>Dewey Class. No.: </label>657  / LUC