000 00659 a2200265 4500
003 BDDhADUST
005 20250901130226.0
008 250831s2000 xx |||| 00| 0|eng|d
020 _a0070530424
040 _aBDDhADUST
_bBDDhADUST
_cBDDhADUST
041 _aeng
082 _a658.8
_bZES
_222
100 _aValarie A. Zeithaml
245 _aServices Marketing :
_b Integrating Customer Focus Across the Firm /
250 _a2003
260 _bIrwin McGraw-Hill
_c2000
300 _axxvi+666
340 _aPAPER
365 _b350
_cBDT
366 _eLocal
526 _aBusiness
650 _aBusiness
700 _aMary Jo Bitner
942 _2DDC
_cBK
999 _c33394
_d33394